FAQs (Frequently Asked Questions)

Orders & Payments

Q. How do I place an order?
Simply select the product, add it to your cart, and proceed to checkout. Follow the steps to complete payment and confirm your order.

Q. What payment methods are accepted?
We accept prepaid payments via UPI, debit/credit cards, net banking, and other secure payment options available at checkout.
Cash on Delivery (COD) availability is shown on the product page or checkout.

Q. Can I cancel my order after placing it?
Orders can be cancelled only before dispatch. Once shipped, cancellation is not possible.

Shipping & Delivery

Q. How long does delivery take?
Orders are typically delivered within 3–7 working days after dispatch, depending on your location.

Q. Do you ship across India?
Yes, we currently ship to most locations across India.

Q. How can I track my order?
Once your order is shipped, you will receive a tracking link via SMS or email. You can also track your order from our Track Order page.

Returns & Refunds

Q. What is your return policy?
Returns are accepted only for damaged, defective, or incorrect products. Requests must be raised within 48 hours of delivery with proper proof.

Q. Are all products eligible for return?
No. For hygiene and safety reasons, menstrual care and personal-use products are non-returnable once opened or used.

Q. When will I receive my refund?
Approved refunds are processed within 5–7 working days after inspection of the returned product.

Product Usage & Safety

Q. Are your products safe to use daily?
Yes, our products are designed for everyday comfort and support when used as instructed.

Q. Do your products provide medical treatment?
No. Our products are intended for comfort and support only and are not a substitute for medical treatment or professional advice.

Q. Who should avoid using these products?
If you have a medical condition, injury, or are under medical supervision, consult a healthcare professional before use.

Support & Assistance

Q. How can I contact customer support?
You can reach us via email or WhatsApp during our support hours. Visit the Contact Us page for details.

Q. How long does it take to get a response?
We typically respond within 24–48 working hours.